Helping Customers navigate the web is our passion. Alongside our Australian Partners, we help thousands of visitors every week find what they're looking for on our clients' websites. We pride ourselves on knowledge, co-operation and team work to give our Customers the best Live Chat experience on the web. We hope to form ongoing lasting relationships with our clients and like to think of ourselves as an extension to our clients' in-house teams. We work closely and pro-actively with clients to ensure their website runs smoothly and is developed to its full potential.
Respond to multiple inbound chats; gather and verify required information as appropriate. Identify current and prospective customer needs and determine appropriate solutions to resolve all issues and concerns as well as qualify leads and explain the type of service or product offered that may be beneficial to the customer Communicate information and answer questions regarding current promotions and new or upgraded products/services. Resolve customer issues in a prompt, professional and friendly manner complete system documentation and tasks. Leverage tools and processes (including prepared responses) appropriately. Strive to meet defined metrics for productivity, quality, and customer experience. Maintain thorough systems, network, and product knowledge. Work with colleagues, immediate supervisors to ensure that proven sales techniques are followed and enhanced.
Freshers with excellent academic records can apply. 0 - 2 year's Experience. At a minimum, an individual must be able to type 35 WPM efficiently. Excellent grammar and spelling skills. Flexible to work in Rotational and Night shift. Ability to provide a high level of accuracy with excellent attention to detail. Excellent interpersonal communication skills (i.e., verbal, written, listening). Excellent research and customer service problem-solving skills required. Satisfactorily meeting job performance expectations for the current position. Experience with Word, Excel, and Windows, Linux.
Guide the creation of digital strategy across all digital channels. Engage with the graphics and content team to ensure localized approach with each asset. Manage the website platform including functionality improvements, optimization and recommend and implement suggestions to continually improve the user experience. Conduct Digital Audits of potential clients, analyse their business goals, and translate into a digital proposal with recommendations. Work with external agencies to review and improve SEO and digital spend across all channels. Review digital analytics and provide key insights and recommendations for improvement. Instils a proactive mindset that enables the organization to anticipate innovation versus reaction.
Experience and competency in Google Analytics, Google Tag Manager, Google Search Console, Google Data Studio, and SEMRush. Excellent technical skills in digital marketing, social media, and Microsoft Office. Experience in implementing all aspects of SEO. Basic understanding of WordPress websites. Strong digital marketing experience, analytical skills, and computer literacy. Strong understanding of Google Console, Tag Manager and Google Analytics. Self-motivated; confident and energetic. A team player – able to cooperate and work well with others to meet targets. Ability to prioritize and meet deadlines. Proven content, campaign development, and implementation experience (social post, listing copies etc), Analytics (Google Analytics, Social). Experience working with SEO and SEM agencies.